Target Audience
Customer Service
Front-Line Staff
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met. Exceptional customer service implies the ability to constantly and consistently exceed the customers’ expectations. This program targets front-line customer service staff in organizations where high customer service standards complement a brand that is customer focused
Customer Service
Front-Line Staff