Inefficient processes cost organizations millions of dollars in wasted time, misallocation of resources and customer satisfaction. Many times organizations design processes around what they believe to be suitable and not around what makes the customers (internal and external) satisfied. The conduct of a business process review is a critical activity that once performed well can result in increased customer satisfaction levels, improvement in quality and significant financial savings. This program teaches participants how to review a process, identify inefficiencies, make recommendations inclusive of implications and re-engineer processes to operate much more efficiently

Topics to be covered include:

  • Rationale for Business Process Reviews
  • Understanding the Difference between Function and Process
  • Process Enablers and Enterprise Capabilities
  • The Business Process Model
  • Mapping Processes “As Is”
  • Process Situation Assessment
  • Process Analytics
  • Re-Designing and Re-engineering Processes
  • Implications of Process Re-design / Re-engineering
  • Process Metrics
  • Process Documentation

Target Audience

Team Leaders
Process Owners

About The Facilitator

Ermath Nicholas Harrington is an International Business Consultant, Founder and Managing Director of HARCON an institutional and capacity building consulting firm based in Trinidad and Tobago. He has diverse consulting experience in the public, civil society and private sector of the Caribbean and beyond. His consulting experience covers strategic planning, performance management, project management, process re-engineering and research. This is augmented by his formal training at the Master’s Level in International Relations. He is a specialist in the Balanced Scorecard Strategic Performance Management Framework.