Why is customer service training important? The answer is simple: treating your customers well is essential to your company and to your job. Learning how to give exceptional customer service is necessary for any business to succeed. Customer service training benefits everyone involved. Your customers will feel valued and appreciated. Your employees will gain  more job satisfaction, take personal responsibility for customers, and have pride. More than that the organization will imprint a customer service brand in the minds of its customers that will resonate throughout the market impacting not only the customers themselves but the caliber of employees that the organization will attract to work for it. This workshop is a two day workshop supported by pre workshop baseline assessment and post workshop assessment of training outcomes.

Topics to be covered include:

  • Baseline Customer Service Assessment Capability
  • Customer Service Basics
  • Planning for Service
  • Live Assessment of Training Outcomes
  • The Customer Service Value Chain
  • Creating the Customer Service Strategy

Target Audience

HR Managers
Customer Service Professionals
Consultants and Practitioners

About The Facilitator

Ermath Nicholas Harrington is an International Business Consultant, Founder and Managing Director of HARCON an institutional and capacity building consulting firm based in Trinidad and Tobago. He has diverse consulting experience in the public, civil society and private sector of the Caribbean and beyond. His consulting experience covers strategic planning, performance management, project management, process re-engineering and research. This is augmented by his formal training at the Master’s Level in International Relations. He is a specialist in the Balanced Scorecard Strategic Performance Management Framework.