Coaching Skills

Business coaching is a structured program to enhance employee performance either individually, or in groups. Many programs offer training in the skills necessary to manage well. However the reality is often that when individuals return to their own surroundings there is little support to practice what has been learnt. In addition day to day work can often bring up challenges that have not been foreseen. Left to our own devices it is easy to avoid uncomfortable situations or deal with them using old patterns that are no longer effective. This is where a coach steps in. By providing the necessary support at the moment when it is most needed you can ensure optimal results for the organization and the individual.

Topics to be covered include:

  • The importance of Coaching capacity in the Organization
  • The GROW Model (Goal, Reality, Obstacles, Options, Way Forward)
  • The Inner Game Model
  • Understanding your Coaching Style
  • Coaching Communication Skills
  • Strengths Based Coaching

Mentoring Skills

A mentor is different than a supervisor or coach. The mentor is charged with assisting an individual in developing a particular set of skills or abilities in order to assume other duties or challenges within the organization.

Topics to be covered include:

  • Introduction to Mentoring principles, processes and strategies
  • The role of the Mentor and the key components of a mentor’s role
  • Understanding the Mentoring Process
  • The Mentoring Contract

Target Audience


About The Facilitator

Lisa Morales is a business executive specializing in the area of Marketing and Strategic Business Development. She has over 20 years of experience and a proven track record of building brands in the Caribbean region. Ms. Morales is a versatile business leader with a career spanning entrepreneurial pursuits to senior management roles in multinational, Fast Moving Consumer Goods and Service organizations.