CONFLICT RESOLUTION – DEALING WITH DIFFICULT PEOPLE


Success in dealing with conflict comes from understanding how we behave, as well as how we can influence others. If we approach difficulties as needing to take place in one or a series of conversations, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations. In this one-day workshop, you will learn how to turn difficult situations into opportunities for growth.


Topics to be covered include:


  • Conflict as Communication
  • Benefits of Confrontation
  • Preventing Problems
  • Getting Focused
  • Dealing with Anger (yours and others)
  • Dealing with Problems
  • The Three Step Conflict Resolution Model
  • Changing Yourself
  • Why don’t people do what they are supposed to?
  • De-stress options to use when things get ugly

Target Audience

Managers
Supervisors

About The Facilitator

Ermath Nicholas Harrington is an International Business Consultant, Founder and Managing Director of HARCON an institutional and capacity building consulting firm based in Trinidad and Tobago. He has diverse consulting experience in the public, civil society and private sector of the Caribbean and beyond. His consulting experience covers strategic planning, performance management, project management, process re-engineering and research. This is augmented by his formal training at the Master’s Level in International Relations. He is a specialist in the Balanced Scorecard Strategic Performance Management Framework.

 

Bio