Supervisory management is an act of managing employees in an organization. It is a critical and important role that drives the operational and tactical performance of any organization. Management and supervision provides or facilitates the enabling role of transforming strategic direction and goals into activities, initiatives and work tasks. Fundamental to the manager and Supervisors is the ability to understand the directives that emanate from the strategic levels of the organization and not only communicate these to their direct reports but also create a climate of empowerment, development, coaching and knowledge transfer to their direct reports. Additionally, the manager and supervisor are responsible for managing the performance of the employees under their supervision to ensure that the unit or departmental goals are being achieved. The ability to successful manage employees is pegged to the ability of the manager supervisor to apply certain behavioral competencies and skill sets in order to effectively manage the people and the work processes in the organization. This two day workshop will define the full role of the Manager / Supervisor in the organization.

Topics to be covered include:

  • Understanding Role and Function in Supervisory Management
  • Management vs Leadership
  • Managing Change
  • Managerial Competencies and Behavioral Attributes
  • Conflict Resolution
  • Strategic Planning and Goal Setting
  • Coaching Empowering and Mentoring
  • Human Resource Management and the Supervisor
  • Health and Safety and the Supervisor
  • Performance Management
  • Handling Difficult Employees
  • Fostering Team building in the Unit
  • Problem Solving and Critical Thinking

Target Audience


About The Facilitator

Ermath Nicholas Harrington is an International Business Consultant, Founder and Managing Director of HARCON an institutional and capacity building consulting firm based in Trinidad and Tobago. He has diverse consulting experience in the public, civil society and private sector of the Caribbean and beyond. His consulting experience covers strategic planning, performance management, project management, process re-engineering and research. This is augmented by his formal training at the Master’s Level in International Relations. He is a specialist in the Balanced Scorecard Strategic Performance Management Framework.