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Training


HARCON has training programs that meet your needs!  Our training programs help you build the skills necessary to then become an elite leader. These programs range from 2 weeks to eight-week demanding, comprehensive, and thoughtful training programs. You will develop valuable skills that will enable you to profit in any market and for your entire career. You’ll find the focused practical training that most impacts your industry or sector.



Courses


HARCON’s training courses are high quality programs. Our one to three-day seminars are intensive, focused and offer practical training on the standards that most impact your industry.


Course Listing


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    Building the Balanced Scorecard in Your Organization

    The Balanced Scorecard (BSC) strategic performance management methodology has been around for about 20 years and many organizations – from Fortune 500 to small and medium sized enterprises have used and continue to use the BSC as the framework for their strategic performance management framework.

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    BUILDING THE RESILIENT ORGANISATION FOR EXECUTIVES – WHAT YOU NEED TO KNOW TO ENSURE BUSINESS SURVIVAL

    Natural and manmade disasters have been exponentially increasing in number and impact. It is more important than ever for organizations to be prepared and flexible to respond to dynamic events that can impact business success and survival.

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    BUILDING CUSTOMER SERVICE CAPABILITIES IN THE ORGANIZATION

    Why is customer service training important? The answer is simple: treating your customers well is essential to your company and to your job. Learning how to give exceptional customer service is necessary for any business to succeed.

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    CORPORATE TEAM BUILDING

    Team building is said to have benefits of self-development, positive communication, leadership skills and the ability to work closely together as a team to solve problems. This workshop will combine knowledge dissemination with team building exercises to converge understanding on the role of teams in the organization and the qualities of an effective team player.

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    GETTING IT RIGHT – HOW TO SUCCESSFULLY DEPLOY AND SUSTAIN THE BALANCED SCORECARD IN YOUR ORGANIZATION

    The Balanced Scorecard (BSC) has been one of the most widely used strategic management methodologies in organizations over the last twenty years and provided the foundation when successfully implemented for some of the world’s most successful organizations to achieve their strategic objectives.

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    STRATEGIC INDUSTRIAL RELATIONS MANAGEMENT

    Industrial Relations cover all aspects of the employment relationship and is growing more and more in importance as a strategic management function. The purpose of this training is to prepare managers and supervisors with the skills necessary to engage trade unions…

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    PERFORMANCE MANAGEMENT – BEYOND THE APPRAISAL

    The prevailing perception about performance management generally is that it has mostly to do with the performance appraisal and negates an appreciation of performance management as an overall process – that includes the appraisal.

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    SALES TRAINING FOR FINANCIAL INSTITUTIONS

    The financial services sector has become increasingly complex. In particular, the face of banking is changing rapidly. Competitive forces from traditional and non-traditional sources are constantly being organized in order to capture increased market share …

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    SUPERVISORY SKILLS TRAINING FOR MANAGERS AND SUPERVISORS

    Supervisory management is an act of managing employees in an organization. It is a critical and important role that drives the operational and tactical performance of any organization. Management and supervision provides or facilitates the enabling role of transforming …

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    UNDERSTANDING AND IMPLEMENTING CREDIT MANAGEMENT

    Credit Management is the process of controlling and collecting payments from customers. It is usually a function performed within a company to improve and control credit policies which ultimately lead to increased revenues and lower risk including increasing collections, reducing…

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    VALUE BASED SECURITY MANAGEMENT – DELIVERING QUALITY AND COST-EFFECTIVENESS OF SECURITY

    Security is often viewed as a cost-centre without appreciation for the value that it adds to the organisation. Implementing value based security management enables delivery of a cost-effective security program with a focus on quality through the use of performance management…

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    PERSONAL PROFESSIONAL DEVELOPMENT PROGRAM (PPDP)

    The Personal Professional Development Program (PPDP) is a customized one on one encounter with young professional level staff (managers / executives) that is designed to provide a learning development, and coaching platform to inculcate an understanding of personal, life…

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    BUSINESS PROCESS REVIEWS

    Inefficient processes cost organizations millions of dollars in wasted time, misallocation of resources and customer satisfaction. Many times organizations design processes around what they believe to be suitable and not around what makes the customers (internal and external)…

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